How we work
A defined process from first contact.
Each enquiry begins with the relevant facts and intended outcome. Scope, terms and responsibilities are then agreed before either side proceeds.
- 01
Start with the enquiry
Share the requirement or offer, the intended outcome and any constraints already known.
- 02
Define the scope
Harbor Trade confirms what it is being asked to do, what is excluded and which facts remain open.
- 03
Agree the terms
Material terms, responsibilities and conditions are recorded before either side proceeds.
- 04
Document follow-through
Agreed next steps and changes are recorded, and unresolved points remain visible.
What to expect
Facts before assumptions.
If information is incomplete, it is treated as incomplete. If circumstances change, the change is addressed rather than concealed behind vague language.
The written record stays proportionate to the enquiry while keeping material terms and unresolved points visible to both sides.
First contact